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Shipping Policy
WEBSITE NAME : Phone Heaven Zone - www.phoneheavenzone.co.uk
SELLING COUNTRIES : Germany, Austria, Switzerland, United States, United Kingdom, Canada, New Zealand, Australia
CUSTOMER SERVICE EMAIL : support@phoneheavenzone.com
CUSTOMER SERVICE PHONE : +49 179 5304964
COMPANY ADDRESS : Eichendorffstraße 4, Sachsenheim, Baden-Württemberg, 74343, Germany
Phone Heaven Zone - www.phoneheavenzone.co.uk Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the Germany, Austria, Switzerland, United States, United Kingdom, Canada, New Zealand, Australia
Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
Within the Germany, Austria, Switzerland, United States, United Kingdom, Canada, New Zealand, Australia :
- Free Shipping : free shipping on all orders
- Insured Shipping + Skip the Line (Process My Order First) : £2.50 GBP
- Priority Express Shipping : £8.42 GBP
Shipping Cost Disclaimer: Please note that due to the primary store currency being EUR and live currency exchange rates, shipping costs displayed in GBP may vary slightly from the final amount charged.
No Hidden Fees: All costs are clearly stated at checkout.
Shipping Service Name: Free Shipping
Delivery Time:
- Total Delivery Time: 7 — 11 business days
- Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
- Order Processing Time: 0 — 2 days, processed: Mon – Sun
- Transit Time: 7 — 9 days, shipped: Mon – Fri
Shipping Costs for Customers:
Free shipping applies to all shipping locations and carriers within this service.
Coverage:
- Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
- Delivery Location: To the customer's address
- Delivery Time: All destinations
- Transit Time: 7-9 days
- Cost: Free shipping (€0.00 / CHF 0.00 / $0.00 USD / £0.00 GBP / $0.00 CAD / $0.00 NZD / $0.00 AUD)
Benefits:
Enjoy free shipping for all orders with reliable delivery. Processing time is 0-2 days and transit time is 7-9 business days. The total delivery time is 7-11 business days.
Shipping Service Name: Insured Shipping + Skip the Line (Process My Order First)
Delivery Time:
- Total Delivery Time: 6 — 10 business days
- Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
- Order Processing Time: 0 — 2 days, processed: Mon – Sun
- Transit Time: 6 — 8 days, shipped: Mon – Fri
Shipping Costs for Customers:
A flat fee applies to all shipping locations and carriers within this service.
Coverage:
- Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
- Delivery Location: To the customer's address
- Delivery Time: All destinations
- Transit Time: 6-8 days
- Cost: €2.95 / CHF 2.87 / $3.20 USD / £2.50 GBP / $4.36 CAD / $5.00 NZD / $4.74 AUD
Benefits:
Receive prioritized processing and insurance for your order, ensuring faster and safer delivery. Processing time is 0-2 days and transit time is 6-8 business days. The total delivery time is 6-10 business days.
Shipping Service Name: Priority Express Shipping
Delivery Time:
- Total Delivery Time: 5 — 9 business days
- Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
- Order Processing Time: 0 — 2 days, processed: Mon – Sun
- Transit Time: 5 — 7 days, shipped: Mon – Fri
Shipping Costs for Customers:
A flat fee applies to all shipping locations and carriers within this service.
Coverage:
- Countries: Germany, Austria, Switzerland, France, United States, United Kingdom, Canada, New Zealand, Australia
- Delivery Location: To the customer's address
- Delivery Time: All destinations
- Transit Time: 5-7 days
- Cost: €9.95 / CHF 9.66 / $10.79 USD / £8.42 GBP / $14.71 CAD / $17.58 NZD / $16.00 AUD
Benefits:
Fastest delivery with top priority. Ideal for urgent orders. Processing time is 0-2 days and transit time is 5-7 business days. The total delivery time is 5-9 business days.
SHIPPING PROCESS
Reliable Courier Services: We ship via DHL and Fedex.
Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@phoneheavenzone.com
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Returns: Returns are accepted within 90 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Phone Heaven Zone - www.phoneheavenzone.co.uk will cover the return shipping costs.
Refund: Refunds are processed within 7 business days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
No Restocking Fee: Phone Heaven Zone - www.phoneheavenzone.co.uk does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Contact Information
Website Name: Phone Heaven Zone - www.phoneheavenzone.co.uk
Company Name: Phone Heaven Zone
Business Address: Eichendorffstraße 4, Sachsenheim, Baden-Württemberg, 74343, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
VAT ID: DE364391048
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
Return and Refund Policy
Scope and Intent
This Return and Refund Policy applies to all purchases made through the Phone Heaven Zone - www.phoneheavenzone.co.uk website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
Email: support@phoneheavenzone.com
Phone: +49 179 5304964
Address: Eichendorffstraße 4, Sachsenheim, Baden-Württemberg, 74343, Germany
Return Window
Customers in Germany, Austria, Switzerland, United States, United Kingdom, Canada, New Zealand, Australia have the right to cancel their purchase and return the product within 90 days of receipt without providing any reason.
Return Instructions
- Return Notification: To initiate a return, contact our customer service at support@phoneheavenzone.com with your order number and a detailed reason for the return.
- Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
- Safely pack the item in the original packaging with all labels and tags still attached.
- Include the return authorization form and any necessary supporting documents or images.
- Download and print the return label from the link provided in our email.
Return Costs
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
Specific Return and Refund Conditions
Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 90 days, provided it is unused, undamaged, and in the original packaging.
Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Phone Heaven Zone - www.phoneheavenzone.co.uk will cover the return shipping costs and provide a replacement product or a refund.
Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.
Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 90 days. Ensure it is in the original packaging.
Timelines
Return Window: Returns must be reported and shipped within 90 days of receiving the product.
Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days. You will receive a confirmation email.
Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
Refund Period: After the return is approved, it takes up to 7 business days to process the refund to the original payment method.
Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
Return Address
Send all returns to:
Phone Heaven Zone, Unit 2A, 17/F Glenealy Tower, No.1 Glenealy, CENTRAL, HONG KONG ISLAND
Shipping Method
- Shipping Method: DHL + Track & Trace
Legal Rights
This policy does not affect any applicable legal rights.
Questions?
Visit our FAQ page or contact our customer service.
Contact Information:
Website Name: Phone Heaven Zone - www.phoneheavenzone.co.uk
Company Name: Phone Heaven Zone
Business Address: Eichendorffstraße 4, Sachsenheim, Baden-Württemberg, 74343, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
VAT ID: DE364391048
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
CONTACT INFORMATION
Phone Heaven Zone
Address:
Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
Email:
Phone:
Opening Hours:
Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
QUICK LINKS
CONTACT US
We strive for optimal customer satisfaction. Please do not hesitate to contact our specialized customer service team via the contact details above or by filling out the contact form below. Your feedback is highly valuable to us. We aim to respond within 24 business hours.
Contact Form
You can also reach us via the contact form on our website. We will respond as quickly as possible via email.
General Inquiries
If you have any questions or concerns about our products, shipping options, or any other issues, please do not hesitate to contact us. We are here to assist you in the best way possible.
Customer Feedback
We strive to provide excellent customer service and support. If you have any feedback, suggestions, or ideas on how we can improve our products or services, please let us know – your opinion matters to us!
Important Note
We typically respond within 24 business hours. Please also check your spam or junk folder if you do not see our response.
Contact Details
Website Name: Phone Heaven Zone - www.phoneheavenzone.co.uk
Company Name: Phone Heaven Zone
Business Address: Eichendorffstraße 4, Sachsenheim, Baden-Württemberg, 74343, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
VAT ID: DE364391048
Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST
Contact Form: Available on our website
We look forward to assisting you and ensuring that you are satisfied with your purchase at Phone Heaven Zone!
About Us
Welcome to Phone Heaven Zone – your trusted source for high-quality iPhone cases and accessories! Our team of tech enthusiasts is dedicated to providing products that not only protect your iPhone but also enhance its functionality.
Our Story
Phone Heaven Zone: Where Your Phone Finds Its Perfect Match
At Phone Heaven Zone, our story is about passion, care, and a dedication to creating something better. We didn’t start this brand to be like everyone else — we started it to solve a problem that every smartphone user faces: finding reliable, high-quality, and stylish accessories that truly make a difference.
Why We Exist: A Purpose Beyond Products
We exist because we believe your phone isn’t just a piece of technology; it’s your lifeline, your connection to loved ones, your work tool, and your creative outlet. Our mission is to protect, enhance, and elevate that experience. We understand how important your phone is to you, and that’s why we’re here: to provide accessories that go beyond basic protection and become an extension of your lifestyle.
What Makes Us Different: Quality Without Compromise
We are not satisfied with average — and neither should you be. Every product we offer is carefully selected, rigorously tested, and designed with you in mind. From our IP68 Waterproof Cases that provide unbeatable protection, to our Precision Macro Lenses that bring out the artist in you, we focus on quality, functionality, and design that stands out. We don’t cut corners, and we never settle for less. This commitment to excellence is what sets us apart.
Why You Should Care: Because We Put You First
You should care because we care about every detail of your experience. From the moment you visit our website to the moment your order arrives, we are here for you. We offer personalized support, fast shipping, and a hassle-free return policy because your satisfaction is our top priority. You’re not just a customer to us — you’re part of a community that values quality, innovation, and style.
Our Unique Message: More Than Just Accessories
We’re not just here to sell phone cases or lenses. We’re here to offer products that protect, enhance, and inspire. We want you to feel confident knowing your phone is safe, empowered to express your unique style, and inspired to capture the world around you. Whether it’s a sleek case that matches your aesthetic or a macro lens that lets you see the beauty in the smallest details, our products are designed to enrich your everyday life.
Join Us in Creating Something Better
We invite you to be part of our story. We’re here to build more than just a brand — we’re creating a place where you can find the best for your phone, backed by a team that genuinely cares. When you choose Phone Heaven Zone, you’re choosing quality, innovation, and a brand that stands with you.
Welcome to Phone Heaven Zone — where your phone finds its perfect match, and you find a brand that cares about what matters to you.
Our Mission
We aim to offer the best iPhone cases and accessories that reflect your style while providing protection.
What We Offer
- Screen Protectors: Premium display protection.
- Chargers: Fast and secure charging solutions.
- Car Mounts: Convenient solutions for on-the-go use.
- AirPods Accessories: Stylish add-ons.
Our Commitment to Quality
We prioritize quality and customer satisfaction, with rigorously tested products, fast shipping, easy returns, and excellent customer support.
Why Choose Phone Heaven Zone?
- Wide Product Selection: From minimalist to vibrant designs.
- Innovative Accessories: Tailored for your iPhone.
- Customer-Focused Service: Our support team is always ready to assist.
CEO Note
Dear Customers,
At Phone Heaven Zone, we believe in more than just selling accessories; we believe in delivering experiences that resonate with reliability, trust, and a touch of personalization. Your smartphone is more than a device—it’s a gateway to your world of memories, connections, and achievements. Our mission is to complement that with products that not only protect but also enhance your phone’s usability and style.
Every product we offer is carefully selected to meet the highest standards of quality and durability because we know you deserve nothing but the best. When you shop with us, you’re not just a customer; you’re part of a community that values innovation, care, and a commitment to excellence.
Thank you for trusting Phone Heaven Zone. Your satisfaction is at the heart of everything we do.
Warm regards,
Razvan Brezan
CEO, Phone Heaven Zone
Contant Information:
Company Name: Phone Heaven Zone
Owner Name: Razvan Brezan
Business Address: Eichendorffstraße 4, 74343 Sachsenheim, Baden-Württemberg, Germany
Business Email: support@phoneheavenzone.com
Business Phone Number: +49 179 5304964
Business Hours: Monday to Sunday 9:00 AM - 6:00 PM CET/CEST
VAT ID: DE364391048
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