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Terms and Conditions

Updated on 06.01.2025

GENERAL TERMS AND CONDITIONS

By accessing and placing an order with Phone Heaven Zone, you confirm that you agree to and are bound by the service terms contained in the General Terms and Conditions outlined below. These terms apply to the entire website and any email or other form of communication between you and Phone Heaven Zone.

Under no circumstances shall the Phone Heaven Zone team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to data or profit loss, arising from the use of, or the inability to use, the materials on this website, even if the Phone Heaven Zone team or an authorized representative has been notified of the possibility of such damages. If your use of materials from this site results in the need for maintenance, repair, or correction of equipment or data, you assume any costs thereof.

Phone Heaven Zone is not responsible for any outcomes that may occur during the use of our resources. We reserve the right to change prices and revise the use policy of resources at any moment.


LICENSE

Phone Heaven Zone grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the website strictly in accordance with the terms of this Agreement. These General Terms and Conditions constitute a contract between you and Phone Heaven Zone ("us," "we," or "our"), the provider of the Phone Heaven Zone website and services accessible from it.

You agree to be bound by these General Terms and Conditions. If you do not agree, do not use the Phone Heaven Zone service. In these General Terms and Conditions, "you" refers to both you as an individual and the entity you represent. If you violate any of these terms, we reserve the right to cancel your account or block access to your account without prior notice.


DEFINITIONS AND KEY TERMS

Cookie A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information such as your language preference or login information.

Company When this policy mentions "Company," "we," "us," or "our," it refers to Phone Heaven Zone, Eichendorffstraße 4, Sachsenheim, Baden-Württemberg, 74343, Germany.

Country Refers to where Phone Heaven Zone or the owners/founders of Phone Heaven Zone are based, in this case, Germany.

Device Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Phone Heaven Zone and use the services.

Service Refers to the service provided by Phone Heaven Zone as described in the relative terms (if available) and on this platform.

Third-party service Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

Website Phone Heaven Zone’s site, which can be accessed via this URL: https://www.phoneheavenzone.co.uk.

You A person or entity that is registered with Phone Heaven Zone to use the services.


RESTRICTIONS

You agree not to, and you will not permit others to:

  • License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to any third party.

  • Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the website.

  • Remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) of Phone Heaven Zone or its affiliates, partners, suppliers, or the licensors of the website.


RETURN AND REFUND POLICY

Thank you for shopping at Phone Heaven Zone. We appreciate that you like to buy the stuff we build. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Phone Heaven Zone. The main thing to remember is that by placing an order or making a purchase at Phone Heaven Zone, you agree to the terms set forth below along with Phone Heaven Zone's Privacy Policy.

If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us, and we will discuss any of the issues you are going through with our product.


YOUR SUGGESTIONS

Any feedback, comments, ideas, improvements, or suggestions (collectively, "Suggestions") provided by you to Phone Heaven Zone with respect to the website shall remain the sole and exclusive property of Phone Heaven Zone. Phone Heaven Zone shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.


YOUR CONSENT

We’ve updated our General Terms and Conditions to provide you with complete transparency into what is set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our General Terms and Conditions.


LINKS TO OTHER WEBSITES

These General Terms and Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by Phone Heaven Zone. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our General Terms and Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.


COOKIES

Phone Heaven Zone uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionalities like videos may become unavailable, or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies.


CHANGES TO OUR GENERAL TERMS AND CONDITIONS

You acknowledge and agree that Phone Heaven Zone may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at Phone Heaven Zone’s sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform Phone Heaven Zone when you stop using the Service. You acknowledge and agree that if Phone Heaven Zone disables access to your account, you may be prevented from accessing the Service, your account details, or any files or other materials which are contained in your account.

If we decide to change our General Terms and Conditions, we will post those changes on this page and/or update the General Terms and Conditions modification date below.


MODIFICATIONS TO OUR WEBSITE

Phone Heaven Zone reserves the right to modify, suspend, or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.


UPDATES TO OUR WEBSITE

Phone Heaven Zone may from time to time provide enhancements or improvements to the features/functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications ("Updates"). Updates may modify or delete certain features and/or functionalities of the website. You agree that Phone Heaven Zone has no obligation to (i) provide any Updates or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.

You further agree that all Updates will be (i) deemed to constitute an integral part of the website and (ii) subject to the terms and conditions of this Agreement.


THIRD-PARTY SERVICES

We may display, include or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services ("Third-Party Services"). You acknowledge and agree that Phone Heaven Zone shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Phone Heaven Zone does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.


SHIPPING TERMS

At Phone Heaven Zone, we strive to provide a seamless and transparent shipping experience for our customers. Below are the details of our shipping policy, including costs, delivery times, and additional services:

Shipping Range

  • Countries: We currently ship to United Kingdom.
  • Future Expansion: We are considering expanding to additional regions in the future.

Shipping Costs

We offer three shipping options to cater to your needs:

  1. Free Shipping

    • Cost: £0.00 GBP
    • Total Delivery Time: 7–11 business days
    • Processing Time: 0–2 days
    • Transit Time: 7–9 business days
  2. Insured Shipping + Skip the Line (Process My Order First)

    • Cost: £2.50 GBP
    • Total Delivery Time: 6–10 business days
    • Processing Time: 0–2 days
    • Transit Time: 6–8 business days
  3. Priority Express Shipping

    • Cost: £8.42 GBP
    • Total Delivery Time: 5–9 business days
    • Processing Time: 0–2 days
    • Transit Time: 5–7 business days

Shipping Cost Disclaimer: Due to live currency exchange rates and our primary store currency being EUR, the GBP amounts displayed may vary slightly from the final charge. All shipping costs are clearly stated at checkout, with no hidden fees.

Shipping Process

  • Couriers Used: We rely on trusted courier services, including DHL and FedEx.
  • Insured Shipments: All shipments are insured. In case of loss or damage during transit, contact our customer service team for resolution.
  • Eco-Friendly Packaging: We prioritize sustainable materials to minimize our environmental footprint.

Tracking Instructions

  • Tracking Information: After your purchase, you will receive an email with tracking details, including the shipping company and tracking number.
  • Track Your Order: Use our website’s tracking portal to monitor your order status. Enter your tracking number for real-time updates.
  • Support: Our customer service team is available to answer any questions about your order's tracking.

Missing Items Procedure

  • Reporting Missing Items: If you receive an incomplete order, please contact us at support@phoneheavenzone.com within 7 days of receiving your package.
  • Resolution: We will address the issue promptly, either by sending a replacement item or issuing a refund.

Delivery Timeline Summary

  • Free Shipping: 7–11 business days
  • Insured Shipping + Skip the Line: 6–10 business days
  • Priority Express Shipping: 5–9 business days

For any questions or further details, feel free to contact our support team.


PAYMENT TERMS

At Phone Heaven Zone, we prioritize your safety and convenience when it comes to payments. We offer a variety of secure payment options to meet your needs while complying with applicable legislation in the countries we operate in.

Payment Methods

  1. Credit/Debit Cards
    We accept Visa, MasterCard, and American Express for quick and secure payments. During checkout, simply select "Credit/Debit Card," enter your card details, and verify through your bank's security procedures (e.g., 3D Secure). Once processed, you will receive an email confirmation with your order details.

  2. PayPal
    For fast and secure transactions, PayPal is available as a payment option. Select "PayPal" at checkout, log in to your account, and confirm the payment. You will then be redirected to our site with an order confirmation.

  3. Apple Pay & Google Pay
    Mobile payments are supported through Apple Pay and Google Pay for your convenience. Select your preferred option during checkout, authenticate the payment on your device, and receive instant confirmation of your transaction.

  4. Shop Pay
    Shop Pay provides a secure and fast checkout experience by saving your payment details for future purchases. Choose Shop Pay during checkout, follow the prompts provided, and confirm your transaction with one tap.

Security and Protection

Your security is our top priority. All transactions are encrypted to ensure your privacy and protection. Our website is regularly monitored and updated to meet the latest security standards and regulatory requirements.

For any payment-related questions or assistance, feel free to contact our support team.


TERM AND TERMINATION

This Agreement shall remain in effect until terminated by you or Phone Heaven Zone. Phone Heaven Zone may, in its sole discretion, at any time and for any reason, suspend or terminate this Agreement.

Contact Information

Website Name: Phone Heaven Zone

Company Name: Phone Heaven Zone

Business Address: Eichendorffstraße 4, Sachsenheim, Baden-Württemberg, 74343, Germany

Business Email: support@phoneheavenzone.com

Contact Form

Business Phone Number: +49 179 5304964

VAT ID: DE364391048

Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST