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Shipping Policy

Updated on 06.01.2025

Phone Heaven Zone Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

Countries: We currently ship within the United Kingdom.  

Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

Within the United Kingdom: 

  • Free Shipping : free shipping on all orders
  • Insured Shipping + Skip the Line (Process My Order First)£2.50 GBP 
  • Priority Express Shipping£8.42 GBP

Shipping Cost Disclaimer: Please note that due to the primary store currency being EUR and live currency exchange rates, shipping costs displayed in GBP may vary slightly from the final amount charged.

No Hidden Fees: All costs are clearly stated at checkout.

Shipping Service Name: Free Shipping

Delivery Time:

  • Total Delivery Time: 7 — 11 business days
  • Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
  • Order Processing Time: 0 — 2 days, processed: Mon – Sun
  • Transit Time: 7 — 9 days, shipped: Mon – Fri

Shipping Costs for Customers:

Free shipping applies to all shipping locations and carriers within this service.

Coverage:

  • Countries: United Kingdom
  • Delivery Location: To the customer's address
  • Delivery Time: All destinations
  • Transit Time: 7-9 days
  • Cost: Free shipping (£0.00 GBP)

Benefits:

Enjoy free shipping for all orders with reliable delivery. Processing time is 0-2 days and transit time is 7-9 business days. The total delivery time is 7-11 business days.


Shipping Service Name: Insured Shipping + Skip the Line (Process My Order First)

Delivery Time:

  • Total Delivery Time: 6 — 10 business days
  • Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
  • Order Processing Time: 0 — 2 days, processed: Mon – Sun
  • Transit Time: 6 — 8 days, shipped: Mon – Fri

Shipping Costs for Customers:

A flat fee applies to all shipping locations and carriers within this service.

Coverage:

  • Countries: United Kingdom
  • Delivery Location: To the customer's address
  • Delivery Time: All destinations
  • Transit Time: 6-8 days
  • Cost: £2.50 GBP

Benefits:

Receive prioritized processing and insurance for your order, ensuring faster and safer delivery. Processing time is 0-2 days and transit time is 6-8 business days. The total delivery time is 6-10 business days.


Shipping Service Name: Priority Express Shipping

Delivery Time:

  • Total Delivery Time: 5 — 9 business days
  • Order Cut-off Time: 12:00 PM (GMT+01:00) Central European Time (Berlin)
  • Order Processing Time: 0 — 2 days, processed: Mon – Sun
  • Transit Time: 5 — 7 days, shipped: Mon – Fri

Shipping Costs for Customers:

A flat fee applies to all shipping locations and carriers within this service.

Coverage:

  • Countries: United Kingdom
  • Delivery Location: To the customer's address
  • Delivery Time: All destinations
  • Transit Time: 5-7 days
  • Cost: £8.42 GBP

Benefits:

Fastest delivery with top priority. Ideal for urgent orders. Processing time is 0-2 days and transit time is 5-7 business days. The total delivery time is 5-9 business days.

SHIPPING PROCESS

Reliable Courier Services: We ship via DHL and Fedex.

Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@phoneheavenzone.com 

Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

Returns: Returns are accepted within 90 days of receiving your order.

Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Phone Heaven Zone will cover the return shipping costs.

Refund: Refunds are processed within 7 business days of receiving the return and are refunded to the original payment method.

RESTOCKING FEE

No Restocking Fee: Phone Heaven Zone does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

Contact Information

Website Name: Phone Heaven Zone

Company Name: Phone Heaven Zone

Business Address: Eichendorffstraße 4, Sachsenheim, Baden-Württemberg, 74343, Germany

Business Email: support@phoneheavenzone.com

Contact Form

Business Phone Number: +49 179 5304964

VAT ID: DE364391048

Business Hours: Monday to Sunday, 9:00 AM - 6:00 PM CET/CEST